Frequently Asked Questions

Everything you need to know about our craft beer delivery service.

How do you ensure the beer arrives fresh?

We store all our inventory in temperature-controlled facilities and use reinforced, insulated packaging to protect your bottles and cans from light and heat during transit.

Do I need to be home to sign for my delivery?

Yes. By law, all alcohol deliveries require an adult signature (21+ in the US, 18+ in the UK/EU). Our couriers cannot leave packages unattended.

What is your return policy for damaged items?

If your order arrives damaged or leaking, please take a photo and contact us within 48 hours. We will issue a full refund or send a replacement immediately.

How long does shipping typically take?

Orders are usually processed within 24 hours. Standard shipping takes 2-5 business days depending on your location, and you will receive a tracking link via email.

Can I build my own custom mixed pack?

Absolutely! You can purchase individual cans and bottles to create a bespoke selection, or choose one of our curated 'Discovery Boxes' for a guided tasting experience.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.